Product Service Platform to improve care systems for elderly living at home

Background: Population aging is inducing governments to redesign their healthcare models. One policy measure aimed at reducing healthcare expenditures and improving services is to encourage people to age-in-place. Scientific research has been trying to find ICT-enabled solutions to the growing problem of elderly home care. However, such research is often technology-oriented and neglects the end-user perspective. It does not consider the real needs of older people and all stakeholders involved in their healthcare. Method: A user-centered design approach was adopted with the involvement of older people, experts dealing with the aging population, and the whole stakeholders’ chain. Through surveys, focus groups, and brainstorming sessions, it was possible to determine the main features of the product service platform. Results: Starting from a large-scale survey of elderly people living in Italy, this paper presents the requirements and the architecture of a product service platform aimed at improving the independence and elderly quality of life. This work proposes an elderly-centered platform that works as an aggregation point of an articulated social health system, provides multiple tailored services, and optimizes the use of local resources. Conclusions: The involvement of the end-user and all the stakeholders allowed for the consideration of different perspectives and the creation of a value network that aggregates existing services, resources, and information with new opportunities to achieve common benefits. This work provides guidelines on how to develop this type of platform by exploiting the potential of each stakeholder without creating new barriers. Technology, caregivers, and society are combined synergistically to provide tailored services able to satisfy specific users’ needs.