The Industry 4.0 paradigm represents a significant transformation for organizations that become increasingly automated through the implementation of new disruptive technologies. In this context, knowledge is the primary strategic asset underpinning competitive advantage; therefore, knowledge sharing (KS) is vital for business success as it increases the company knowledge base. Since KS requires the active involvement of the workforce, the paper explores what skills the operator 4.0 must have to facilitate and enhance the KS process through interaction with the workplace and technology infrastructure. Specifically, we argue that operator 4.0 needs a pool of knowledge, i.e., T-shaped skills, to optimally participate and facilitate knowledge transfer within the organization.

Operator 4.0: What to Know to Share Knowledge?

Francesca Collevecchio
Primo
;
Elisa Barbizzi
Secondo
;
Michele Rivetti
Ultimo
2021

Abstract

The Industry 4.0 paradigm represents a significant transformation for organizations that become increasingly automated through the implementation of new disruptive technologies. In this context, knowledge is the primary strategic asset underpinning competitive advantage; therefore, knowledge sharing (KS) is vital for business success as it increases the company knowledge base. Since KS requires the active involvement of the workforce, the paper explores what skills the operator 4.0 must have to facilitate and enhance the KS process through interaction with the workplace and technology infrastructure. Specifically, we argue that operator 4.0 needs a pool of knowledge, i.e., T-shaped skills, to optimally participate and facilitate knowledge transfer within the organization.
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11566/305840
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