Social housing mediation: education path for social workers

Social mediation constitutes an alternative method to legal proceedings, providing effective support for the management and resolution of the most common types of conflicts between individuals, within families and among neighbours, as well as other types of disputes that can arise from interactions between people. Over the last 20 years, urban areas in Italy with high concentrations of public housing have gradually become zones of social disadvantage in which conflict is widespread, due to a number of different factors. On the local level, some municipalities have started promoting innovative initiatives, thanks in part to the sharing of successful practices, both nationally and internationally. This paper presents the methodology and results of an innovative intervention of social mediation in public housing contexts, carried out in a number of municipalities in the Marche Region with financing provided under two projects of the European Fund for the Integration of non-EU Immigrants. Particular attention is given to training courses for social workers, as well as to actions carried out in public housing neighbourhoods, together with the public housing tenants, in order to manage the various issues related to housing and to prevent and deal with conflicts by reinforcing relations between neighbours.